1. Information We Collect

We may collect the following information:

• Name
• Business name
• Email address
• Telephone number
• Service address
• Billing information
• Information about the services you request
• Appointment and service history
• Communications you send to us
• Website usage information, such as browser type, IP address, pages visited, and referring website

You may choose not to provide certain information. However, doing so may prevent us from responding to your request or providing certain services.

2. How We Collect Information

We may collect information when you:

• Complete a website form
• Request an estimate
• Schedule a service
• Call, email, or text us
• Subscribe to SMS or email communications
• Interact with our website or online advertising
• Provide information to us in person

3. How We Use Your Information

Mystic Hood Cleaning may use your information to:

• Respond to questions and estimate requests
• Schedule and provide hood cleaning and related services
• Send appointment confirmations and reminders
• Provide service updates and account notifications
• Process payments and maintain business records
• Provide customer support
• Request feedback or reviews
• Send promotional messages when you have provided consent
• Improve our website, services, and customer experience
• Prevent fraud or misuse
• Comply with legal and regulatory requirements

4. SMS and Mobile Messaging

How You Opt In

Consent to receive SMS messages is obtained when you submit your telephone number through a website form (such as an estimate request or contact form) and check the SMS consent checkbox, or when you provide verbal or written consent to a Mystic Hood Cleaning representative.

When you provide your telephone number and expressly consent to receive text messages, Mystic Hood Cleaning may send SMS or MMS messages related to:

• Estimate requests
• Appointment confirmations and reminders
• Technician arrival notifications
• Service updates
• Follow-up communications
• Account or billing notifications
• Customer support
• Review requests
• Promotional offers when separately authorized

Example Message

"Mystic Hood Cleaning: Your estimate is scheduled for Tuesday, Aug 25 at 10:00 AM. Reply STOP to opt out, HELP for help."

Message frequency varies. Message and data rates may apply.

Consent to receive SMS or MMS messages is not a condition of purchasing any product or service.

You may opt out at any time by replying STOP to any message. After opting out, you may receive one final message confirming your request. Reply HELP for assistance or contact us using the information provided below.

Wireless carriers are not responsible for delayed or undelivered messages.

5. Mobile Information and SMS Consent

Mobile information, telephone numbers, and SMS consent records will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, regardless of purpose.

We may share information with service providers that help us operate our SMS program, customer relationship management system, scheduling platform, website, or communications systems. These providers may only use the information as necessary to perform services on our behalf.

SMS opt-in data and consent will not be shared with third parties for purposes unrelated to providing Mystic Hood Cleaning's messaging services.

6. How We Share Information

We may share personal information with:

• Service providers that assist with website hosting, scheduling, payment processing, communications, analytics, or customer management
• Employees, contractors, or technicians who need the information to provide requested services
• Government agencies or other parties when required by law
• Professional advisers, such as accountants, attorneys, or insurers
• A successor organization in connection with a merger, sale, reorganization, or transfer of business assets

We do not sell personal information.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, understand website traffic, remember preferences, and improve the user experience.

You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce agreements.

SMS consent records may be retained to document when and how consent was provided and whether an opt-out request was received.

9. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Your Choices

You may:

• Opt out of text messages by replying STOP
• Request SMS assistance by replying HELP
• Unsubscribe from promotional emails using the link provided in the email
• Request access to or correction of your personal information
• Ask us to delete information when it is no longer legally or operationally required

To submit a privacy request, contact us using the information below.

11. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13.

12. Third-Party Websites

Our website may contain links to websites operated by third parties. Mystic Hood Cleaning is not responsible for the privacy practices, security, or content of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.

Your continued use of our website or services after an update means that you acknowledge the revised Privacy Policy.

14. Contact Us

Questions about this Privacy Policy or our privacy practices may be directed to: