1. About Mystic Hood Cleaning

Mystic Hood Cleaning provides commercial kitchen exhaust system cleaning and related services, which may include:

• Hood cleaning
• Exhaust fan cleaning
• Duct cleaning
• Grease containment services
• Grease trap services
• Pressure washing
• Food truck cleaning
• Inspections
• Related cleaning and maintenance services

The specific scope, price, and terms of any service will be described in the applicable estimate, proposal, work order, service agreement, or invoice.

2. Estimates and Service Requests

Submitting a website form or requesting an estimate does not create a binding service agreement.

Estimates may be based on information provided by the customer and may be revised if the actual condition, size, accessibility, service requirements, or scope of work differs from the information originally provided.

A service relationship is established only after Mystic Hood Cleaning accepts the work and the parties agree to the applicable service terms.

3. Customer Responsibilities

Customers agree to:

• Provide accurate contact and service location information
• Disclose known safety concerns or access restrictions
• Provide reasonable access to the service location and equipment
• Follow preparation instructions provided before service
• Ensure that an authorized representative is available when required
• Pay all agreed charges according to the applicable estimate, invoice, or service agreement

Additional charges may apply when the condition of the equipment or property requires services beyond the agreed scope.

4. SMS Messaging Terms

Program Name: Mystic Hood Cleaning SMS Program

How You Opt In

You may opt in to this SMS program by submitting your telephone number through our website forms and checking the SMS consent checkbox, or by providing verbal or written consent to a Mystic Hood Cleaning representative.

By providing your telephone number and expressly opting in, you agree that Mystic Hood Cleaning may send you SMS or MMS messages.

Messages may include:

• Responses to estimate requests
• Appointment confirmations and reminders
• Technician arrival notifications
• Scheduling communications
• Service updates
• Follow-up messages
• Account and billing notifications
• Customer support messages
• Review requests
• Promotional offers when separately authorized

Example Message

"Mystic Hood Cleaning: Your technician is scheduled to arrive between 9–11 AM today. Reply STOP to opt out, HELP for help."

Message frequency varies based on your interactions with Mystic Hood Cleaning and the services you request.

Message and data rates may apply. Contact your wireless provider for information about your messaging plan.

Consent to receive text messages is not a condition of purchasing any product or service.

Eligibility

Our services and SMS program are intended for business owners and adults. Individuals under the age of 18 should not submit information or opt in to SMS communications without parental or guardian consent.

5. Opting Out of SMS Messages

You may cancel SMS messages at any time by replying STOP.

After submitting an opt-out request, you may receive one final text message confirming that you have been unsubscribed. You will no longer receive SMS messages unless you provide consent again.

For assistance, reply HELP or contact:

• Phone: (540) 546-2333
• Email: info@mystichoodcleaning.com

Other supported opt-out keywords may include CANCEL, END, QUIT, REVOKE, OPT OUT, and UNSUBSCRIBE.

6. SMS Delivery

Mystic Hood Cleaning does not guarantee that text messages will be received on time or at all.

Message delivery may be affected by your wireless provider, network availability, device settings, or other circumstances outside our control.

Wireless carriers are not responsible for delayed or undelivered messages.

7. Mobile Privacy

Telephone numbers, mobile information, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to communications platforms and service providers solely as necessary to deliver Mystic Hood Cleaning's messages and operate its communications systems.

Please review the Mystic Hood Cleaning Privacy Policy for additional information about how personal information is collected and used.

8. Email Communications

When you provide your email address, Mystic Hood Cleaning may use it to:

• Respond to requests
• Provide estimates
• Send appointment or service information
• Issue invoices
• Deliver communications relating to the services you request

Promotional emails will include an option to unsubscribe when required.

9. Website Use

You agree not to:

• Use the website for an unlawful or fraudulent purpose
• Submit false or misleading information
• Attempt to gain unauthorized access to the website or related systems
• Introduce viruses, malicious code, or harmful technology
• Copy or distribute website content without authorization
• Interfere with the operation or security of the website

We may restrict or terminate website access when we reasonably believe these Terms have been violated.

10. Intellectual Property

The Mystic Hood Cleaning name, logos, website content, photographs, videos, graphics, text, and other materials are owned by or licensed to Mystic Hood Cleaning and are protected by applicable intellectual property laws.

Content may not be copied, reproduced, modified, distributed, or used commercially without prior written permission.

11. Third-Party Services and Links

Our website may include links to or integrations with third-party websites, payment processors, scheduling systems, review platforms, or other services.

Mystic Hood Cleaning does not control and is not responsible for the content, availability, privacy practices, or terms of third-party services.

12. Disclaimer of Warranties

The website is provided on an "as available" basis.

Mystic Hood Cleaning does not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Service warranties, when offered, will be stated in the applicable estimate, proposal, work order, or service agreement. No additional warranty is created by these Terms.

13. Limitation of Liability

To the fullest extent permitted by law, Mystic Hood Cleaning will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the website, electronic communications, or third-party services.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold Mystic Hood Cleaning and its owners, employees, contractors, and representatives harmless from claims, damages, liabilities, and expenses arising from:

• Your misuse of the website
• Your violation of these Terms
• Your infringement of another party's rights

15. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Any legal action relating to these Terms will be brought in a court with proper jurisdiction in Virginia unless another location is required by applicable law.

16. Changes to These Terms

Mystic Hood Cleaning may update these Terms periodically.

Revised Terms will be posted on this page with an updated "Last Updated" date.

Continued use of the website or services after changes are posted constitutes acknowledgment of the revised Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

18. Entire Agreement

These Terms, the Privacy Policy, and any applicable estimate, proposal, work order, service agreement, or invoice constitute the agreement between you and Mystic Hood Cleaning regarding the applicable website use or services.

When a separate written service agreement conflicts with these Terms, the separate written service agreement will control for that service.

19. Contact Information